Question 1

What are your products made from?

Accepted Answer

Our supplements are made from premium kelp (seaweed) hand-harvested from the pristine waters of the White Sea near the Solovetsky Islands. We use two primary species: Laminaria and Fucus (brown algae), both known for their exceptional nutritional profiles.

Question 2

Are your products organic?

Accepted Answer

Our kelp is sustainably wild-harvested from the clean waters of the White Sea. While we are not certified organic, our products are completely free from pesticides, herbicides, and artificial additives. We are Vegan Society registered and maintain ISO 22000:2018 / HACCP quality standards with third-party testing to ensure purity.

Question 3

What is the iodine content in your products?

Accepted Answer

Each product has clearly labeled iodine content. Our kelp naturally contains organic iodine, which is more bioavailable than synthetic iodine. Daily doses are formulated to provide optimal levels without exceeding safe limits.

Question 4

Are your products suitable for vegetarians and vegans?

Accepted Answer

Yes! All our products are 100% plant-based and suitable for both vegetarians and vegans. They contain no animal-derived ingredients.

Question 5

Do your products contain allergens?

Accepted Answer

Our products contain seaweed (kelp), which may cause reactions in people with seafood allergies. They are free from common allergens like gluten, dairy, soy, and nuts.

Question 6

How should I store the products?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Keep the container tightly closed when not in use. Do not refrigerate unless specified on the product label.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) and digital wallets (Apple Pay, Google Pay). All payments are processed securely through Stripe.

Question 8

Is it safe to order from your website?

Accepted Answer

Absolutely. Our website uses SSL/TLS encryption to protect your data. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor.

Question 9

Can I modify or cancel my order after placing it?

Accepted Answer

You can modify or cancel your order within 2 hours of placing it by contacting our customer service at hello@naturomy.uk.

Question 10

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer special pricing for bulk orders and wholesale partnerships. Please contact us at hello@naturomy.uk with details about your requirements.

Question 11

Where do you ship to?

Accepted Answer

We currently ship to the United Kingdom (mainland), Northern Ireland, and Ireland. We are working on expanding our delivery areas.

Question 12

How much does shipping cost?

Accepted Answer

Standard Delivery: £4.99 (5-7 business days), Express Delivery: £9.99 (2-3 business days), Next Day Delivery: £14.99 (order before 2pm). Free standard shipping on orders over £200!

Question 13

How long will delivery take?

Accepted Answer

Standard delivery takes 5-7 business days, Express takes 2-3 business days, and Next Day delivery arrives the next business day if ordered before 2pm.

Question 14

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your delivery progress in real-time.

Question 15

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee. You can return unopened products within 30 days of delivery for a full refund.

Question 16

How do I return a product?

Accepted Answer

Contact our customer service team at hello@naturomy.uk with your order number. We will provide return instructions and a return authorization number.

Question 17

Who pays for return shipping?

Accepted Answer

Return shipping costs are the customer's responsibility, except in cases where the product is damaged, defective, or we sent the wrong item.

Question 18

How long does it take to receive my refund?

Accepted Answer

Once we receive and inspect your returned items, we process refunds within 5-7 business days. Allow an additional 5-10 business days for the refund to appear in your account.

Question 19

Are your products safe to take?

Accepted Answer

Yes, when taken as directed. Our products undergo rigorous testing for safety and purity. Consult your healthcare provider before use, especially if pregnant, breastfeeding, or taking medications.

Question 20

Can I take your supplements if I have a thyroid condition?

Accepted Answer

If you have a thyroid condition or are taking thyroid medication, please consult your doctor before using our kelp supplements. Kelp is naturally high in iodine, which can affect thyroid function.

Question 21

Are there any side effects?

Accepted Answer

Most people tolerate kelp supplements well when taken as directed. Some individuals may experience mild digestive discomfort initially. If you experience any adverse effects, discontinue use and consult a healthcare professional.

Question 22

Are your products tested for contaminants?

Accepted Answer

Yes, all our products undergo comprehensive third-party testing for heavy metals (mercury, lead, arsenic, cadmium), microbiological contaminants, and other impurities.

Question 23

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history.

Question 24

How can I contact customer support?

Accepted Answer

Email us at hello@naturomy.uk or call +44 20 1234 5678 (Mon-Fri, 9am-6pm). We aim to respond within 24 hours during business days.

Frequently Asked Questions

Products & Ingredients

Ordering & Payment

Shipping & Delivery

Returns & Refunds

Health & Safety

Account & Support

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